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Thank you for your trust and support. To ensure a smooth and transparent shopping experience, please read the following details regarding order processing, shipping times, and fees.

1.Shipping Origin and Processing Time

Shipping Origin: All orders are shipped from our logistics center in the USA to ensure product quality.

Processing Time: Orders will be processed and shipped within 1-2 business days after the order is placed (no shipping on Saturdays, Sundays, or US public holidays).

2.Domestic Shipping (US Orders)
To ensure your order reaches you as quickly as possible, we have partnered with top logistics providers such as UPS, FedEx, and USPS.

Smart Shipping Strategy: We will automatically select the best shipping option based on your address, package weight, and the current shipping status.

Standard Delivery Time: Typically, 3-5 business days.

Delivery Area: We ship throughout the entire USA. Delivery to remote areas (such as Alaska or Hawaii) or during peak shopping seasons (like Black Friday or Christmas) may take slightly longer.

Tracking: No matter which carrier is chosen, you will receive a tracking number and a tracking link in the shipping confirmation email.

3.International Shipping (Orders Outside the US)
For global customers, we partner with top international logistics providers like DHL, FedEx, and UPS.

Smart Shipping Solution: Our system will automatically select the fastest and most reliable international shipping options based on your destination country, customs regulations, and live congestion data.

Standard Delivery Time: Typically, 7-15 business days.

Customs and Delivery Details: Delivery time depends on the customs clearance efficiency, administrative procedures, and local delivery network of the destination country. In rare cases (such as routine customs checks or extreme weather conditions), delivery may take up to 20 business days.

Full Tracking: After dispatch, you will receive a tracking number to track your package’s progress, regardless of the shipping carrier.

4.Customs Duties and Import Taxes
To simplify your shopping experience, we offer a DDP (Delivered Duty Paid) shipping policy:

Prepaid Duties and Taxes: The total amount you pay at checkout includes all possible import duties and VAT for the destination country.

No Additional Payments: You will not need to pay any extra fees to local customs or the delivery carrier once the package arrives. If any shipping company mistakenly collects extra charges, please contact customer service immediately.

5.Order Tracking
We ensure that every order is transparent and that you can track its progress in real-time.

Automatic Email Notification: Once your order is shipped, you will receive a confirmation email with the tracking number.

Multi-Channel Tracking: You can click the tracking link in the email or visit the carrier’s website to track your package.

Possible Delay: Please note that there may be a 24-48 hour delay when the shipping carrier uploads the tracking information into the system. If you don't see updates immediately after receiving your tracking number, please try again later.

Account Tracking: You can also track your package via your account by checking the "Order History" section.

6.Risks

Address Accuracy: Please ensure your shipping address is correct. Additional charges may apply for reshipping in case of address errors or undeliverable packages.

Damage and Loss: If your package is damaged during shipping or has not been updated in the system for more than 10 days, please contact us immediately.

7.Contact Us
If you have any questions regarding your order or need to initiate a return, exchange, or logistics change, feel free to reach out to our customer service team at:
Customer Service Email: CampLuxeService@outlook.com
Service Hours: We promise to respond to your inquiries within 24 hours.