FAQ

Q1: How do I place an order?
Placing an order is simple and intuitive. Just follow these four steps:

Select Products: Browse through our catalog and add your desired products to your shopping cart.

Enter Information: Go to the checkout page and accurately fill in your shipping address and contact details.

Secure Payment: We support Visa, Mastercard, American Express, Discover, and other major credit cards. All transactions are securely processed via encrypted payment gateways.

Order Confirmation: After payment, you will immediately receive an order confirmation email, and we will begin processing your order.

Q2: Is my payment information secure?
Your privacy and payment security are our top priority. We implement a dual protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest standards for payment data security worldwide.

Bank-Level Encryption: We use SSL/TLS end-to-end encryption to protect your credit card number, billing address, and other sensitive data during transmission. Even our backend team cannot view your private card details, ensuring a worry-free shopping experience.

Q3: Where will my order be shipped from and how long will it take?
All our products are shipped directly from our warehouse in the USA, ensuring quality monitoring and processing efficiency.

Order Processing: After confirming your order (usually within 12 hours of successful payment), we will complete order picking and hand it over to logistics within 2 business days.

Estimated Delivery Time:

Domestic Orders (USA): Typically 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination and local shipping speed.

Q4: Will I need to pay additional customs duties or taxes?
No, you won’t need to pay anything extra. To make your cross-border shopping as smooth as local shopping, we offer an all-inclusive price policy:

All-Inclusive Fees: The total amount you pay at checkout includes product cost, international shipping fees, and any applicable import duties and VAT for the destination country.

No Extra Charges: You will not need to pay additional fees to customs or the delivery carrier when the package arrives. We take care of all customs and tax procedures.

Q5: How can I track the status of my order?
We offer full transparency on your order’s shipping progress:

Email Notification: Once your order is shipped, we will send an email containing the tracking number.

Account Tracking: You can log into your account and check the real-time status in the "Order History" section.

Official Tracking: You can use the tracking number on the UPS, DHL, FedEx, or other shipping carrier websites to check the location and estimated delivery date.