Informativa sui rimborsi

Thank you for your trust and support. We are committed to providing you with the best shopping experience. If you're not completely satisfied with the product you received, we are always here to help.

1.30-Day Worry-Free Return Guarantee
We offer a return guarantee within 30 days from the date of delivery (based on the shipping confirmation date).
Return Conditions: The product must be unused, unwashed, and undamaged, with all original tags intact.

2.Damaged, Defective, or Incorrect Items
Upon receiving your items, please inspect them immediately. If you notice any of the following issues, please contact us within 48 hours:

Items are damaged during transit.

The received item does not match the order (wrong item shipped).

The item has a manufacturing defect.

Resolution: For such cases, return shipping costs will be fully covered by us. We will arrange for a speedy replacement or a full refund.

3.How to Start the Return Process (Simple 4 Steps)
To ensure efficient processing of your return, please do not send the item back before contacting us:

Contact Customer Service: Send an email to our official email CampLuxeService@outlook.com with your order number and reason for return (please attach clear photos if it is a quality issue).

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed return instructions.

Arrange Pickup: For eligible returns, we will provide you with a prepaid return label or arrange for a pickup service, so you won’t incur any return shipping charges.

Ship the Package: Carefully package the item and hand it over to the carrier.

4.Refund Information

Inspection Time: We will complete the quality inspection within 3-5 business days of receiving the returned item.

Refund Method: Once the item passes the inspection, the refund will automatically be processed to your original payment account.

Refund Time: Refunds typically arrive within 10 business days. If you do not receive your refund after 15 business days, please contact your bank or get in touch with us for a transaction reference number.

5.Contact Us
If you have any questions regarding returns or exchanges, please reach out to us at:
Official Customer Service Email: CampLuxeService@outlook.com
Response Promise: We guarantee a reply within 24 hours on business days.